Job Description

EMPACT-SPC (Suicide Prevention Center), a member agency of La Frontera Arizona, is an industry leading non-profit organization dedicated to providing valued community services and resources for behavioral health counseling, crisis intervention, and suicide prevention since 1987. We are an Equal Opportunity Employer.

**Sign-on incentives offered up to $2000 (amount varies with position)**

Are you looking for a career to help people but do not have a a degree in behavioral health. Lived experience is valuable to us as we are looking for a Full Time Peer Support Specialist.

This peer support position works with the City of Phoenix Behavioral Health Units to provide crisis support and intervention to the community as needed.  Position involves on scene support to individuals reaching out to the 911 system for a Behavioral Health need.  Candidates will work closely with First Responders and work as a cohesive team to stabilize, support, and provide resources.  Positions are across all Phoenix area zip codes. 

A qualified candidate will have personal experience in receiving behavioral health services, have successfully navigated through the behavioral health system, and be ready to help others on their personal journey.  This is an opportunity to work directly with clients in the community.  Some evening hours may be required.  

Skills / Requirements


  • Minimum of High School Diploma or equivalent required.
  • Bachelor’s degree in related behavioral healthcare field or equivalent work experience preferred.
  • Peer Certification in Arizona is preferred.
  • Experience with community behavioral health system.
  • Bi-lingual (Spanish) is a plus.
  • Must be at least 21 years of age at time of employment.

Essential Job Responsibilities:

  1. Assist the individual served in developing and implementing a self-directed recovery plan, by sharing your own experience, providing support, teaching self-management techniques and reassurance. Follow up and assist with the needs identified in the plan.
  2. Locate and orient the individual served to additional informal supports available in the community and help get them connected. Provide assistance in completing applications for community resources as needed. Participate with team members and agency staff in identifying and removing barriers within the behavioral health system. Provide strengths-based, community-based and culturally competent services for individuals served.
  3. Deliver 40 hours of work per week, with a goal of 30 hours direct client contact, which includes case management as needed. Productivity standards established at a minimum of once a year and as needed due to contract changes. Evening and weekend hours may be required to accommodate the schedules of individuals served. Attend meetings and trainings as requested. Attend regular scheduled weekly supervision. Seek out additional supervision as needed. Complete all tasks agreed upon by timelines given.
  4. The Peer Support person must know how to access various social/behavioral health community based services that can include but is not limited to: food, clothing, support services, and crisis stabilization/transition services. This can also include making necessary appointments, assisting with scheduling or arranging SMI evaluations when applicable.
  5. Produce complete, timely, thorough, quality clinical documentation of all services rendered, both billable and non-billable, as required. The documentation must include sufficient information about the activity being documented and the client’s participation in, and response to, the activity.

Other Duties and Responsibilities: 

  1. Perform those assignments agreed to in the team meeting and defined in job description, and provide on-going support by being there to listen or help them in communicating what is and isn't working. Also at the individuals request and when appropriate, meet with system staff and supervisors to continuously improve quality of processes.
  2. Maintain a professional demeanor and positive working relationships and effective ongoing communication with all referring organizations, behavioral health clients, parole officers, case managers, service coordinators and school personnel.
  3. Participate in identifying training needs of Peer Support Specialists and co-workers in applying the Arizona Recovery model.
  4. Position requires driving of company van and/or personal vehicle. Must maintain a valid Arizona driver's license at all times.
  5. Recommend to Clinical Coordinator or Manager changes that would improve service delivery.
  6. Participate in agency fund raising activities as requested by management.