Engagement Support Specialist
La Frontera EMPACT-SPC (Suicide Prevention Center), a member agency of La Frontera Arizona, is an industry leading non-profit organization dedicated to providing valued community services and resources for behavioral health counseling, crisis intervention, and suicide prevention since 1987. This is a great opportunity for Peer Support to join our agency in our San Tan office location. We are an EEO/AA employer.
The Engagement Support Specialist is responsible for assisting clients to become involved in or maintain involvement in meaningful community activities or employment. Supports clients to develop the skills and confidence to advocate for their own health and well-being in their community. Have first-hand knowledge of the communities with which they work, allowing them to serve as a liaison between their clients and the healthcare systems.
La Frontera-Empact is in need of two Engagement Support Specialists. One will be located in Tempe, one in Glendale. The work schedule will mainly be Days but some evenings will be included.
Skills / Requirements
- Assess, document and provide the appropriate level of support and skill needed to assist consumers with pursuing and/or maintaining their living, learning, working and social leisure goals. Assess and evaluate rehabilitation interests of clients enrolled. Engage individuals in meaningful activities paid/unpaid and create volunteer opportunities.
- Provide direct services in an individual or group setting. Provide services such as, skills training and development, psychosocial rehabilitation, psychoeducational services, and/or ongoing support to maintain employment. Facilitate educational and skills training workshops to help clients address and improve social determinants of health
- Educate team members as the subject matter expert regarding vocationally-related issues, and provide ongoing training and support to the team as requested or indicated, including updates on available community resources, how to utilize the services in the community and other employment providers.
- Ensure quality service delivery, including clinical care and all associated duties. Provide direct in home, in office and community services. These services will include, but not be limited to crisis intervention, transportation, coordination of care, and support needed to maintain client in the community.
- Deliver at least 40 hours of work per week, with a goal of 30 hours of direct client contact. Productivity standards established at a minimum of once a year. Complete all tasks agreed upon by timelines given.
Other Duties and Responsibilities
- Participate in all regularly scheduled administrative, in-service and department staff meetings. Seek out additional supervision as needed.
- Recommend to the Clinical Coordinator, Department Manager or Director changes that would improve service delivery, and implement changes and new programming as directed by the Coordinator or Department Manager.
- Comply with the agency’s standard of care for service delivery. Assist with Quality Management, Quality Assurance, and Utilization Review.
- Develop and maintain effective working relationships with state, community, and contracting organizations and with collaborating partners. Make referrals to collaborating partners and community services as client needs indicated.
- Maintain all client records in current status and in accordance with agency policies and procedures, as well as RBA, state and federal requirements. Produce complete, timely, thorough quality clinical documentations of all services rendered, both billable and nonbillable, as required. The documentation must include sufficient information about the activity being documented and the client’s participation in, and response to, the activity.
- Perform additional related duties and participate in agency fund-raising activities, as requested.
- Bachelor's degree in behavioral field, Psychology, Social Work, or any combination education/experience that meets BHT requirements.
- Associate's degree with at least two years of related experience.
- Experience in a clinical field or providing vocational and/or rehabilitation services preferred.
- Must have Fingerprint clearance card / or eligible to obtain one.
- Must have a valid AZ driver's license with no major infractions in the past three years.
- Must have regular access to reliable transportation
- Bi-lingual (Spanish) Diff per hour available.
Additional Requirements and Responsibilities:
- Demonstrated ability to remain calm in crisis situations, work independently and cooperatively, recognize personal limitations, and relate positively and with empathy to all persons regardless of age, race, creed, gender or sexual orientation.
- Maintain professional conduct consistent with ethical professional practice and the policies and procedures of the agency.
- Maintain a professional demeanor and positive working relationships with internal and external team members, stakeholders, and community and business partners.
- If driving while on agency time or agency business, a valid Arizona driver license and appropriate liability insurance and approval for liability coverage with EMPACT-SPC’s liability insurance carrier is required.
- Attend meetings, trainings, and agency activities and events outside of regularly scheduled work hours upon request.
- Maintain compliance with required training.
- Additional duties as assigned by supervisor or member of management.