Job Description

La Frontera EMPACT-SPC (Suicide Prevention Center), a member agency of La Frontera Arizona, is an industry leading non-profit organization dedicated to providing valued community services and resources for behavioral health counseling, crisis intervention, and suicide prevention since 1987. We are an Equal Opportunity Employer. 

**Sign-on incentives offered up to $5000 (amount varies with position)**

The Benefits Specialist is the primary point of contact who is responsible for the administration of all benefits, leaves, and retirement programs, including medical, dental, vision, life insurance, short-and long-term disability, FMLA, COVID leave, workers compensation, and the companies 403b plan. This position works closely with the Human Resources and Payroll Departments in supporting current, former, and future employees regarding the benefits package offered by La Frontera – EMPACT. The Benefits Specialist will also assist with daily HR tasks, as necessary.


Essential Responsibilities:

  • Assists employees and vendors by answering questions related to benefits.
  • Communicates benefit information during new hire orientation while delivering excellent customer service.
  • Administer benefit meetings and/or webinars to new or current employees informing them of the benefits we have to offer or changes that may occur. Ex. Open Enrollment.
  • Point of contact for any benefit questions for potential new hires, new employees, and current employees.
  • Manages the annual open enrollment process to include communication, updates to enrollment system, tracking employee enrollment, updates to carriers, updates to payroll system, etc.
  • Responds timely to employee inquiries and resolve benefit concerns.
  • Assist employees with their requests for a leave of absence or workplace accommodation.
  • Handle the leave administration process from beginning to end including facilitation of required documentation.
  • Supply information to employees about the Employee Assistance Program. Manage EAP cases if needed.
  • Responds to 403b inquiries employees have relating to enrollments, plan changes, and contribution amounts.
  • Maintains and ensures accuracy of all benefit enrollments into the human resource information system. Compiles reports from HRIS database as requested.
  • Collects and submits benefit plan invoices. Reconciles invoices to payroll records.
  • Maintains compliance with federal and state regulations concerning employee benefit plans
  • Stay up to date on all applicable leave and accommodation laws, including but not limited to FMLA, ADA, and state and local laws.
  • Maintain general knowledge of all benefit plans.


Skills / Requirements

Required Skills/Abilities:

  • Knowledge of employee benefits and applicable laws.
  • Strong understanding of human resource principles, practices, and procedures.
  • Excellent verbal and written communication skills.
  • Proactive and independent with the ability to take initiative.
  • Excellent organizational skills with great attention to detail.
  • Excellent time management skills with a proven ability to meet deadlines.
  • Working knowledge of applicant tracking and HRIS systems.
  • Proficient with Microsoft Office, Excel, and PowerPoint.
  • Ability to establish effective and cooperative working relationships with many different departments and vendors.

Education and Experience:

  • High School diploma or GED
  • Bachelor’s degree in Human Resources or related field preferred.
  • Minimum of two years’ experience in a benefits role.


Physical Demands and Work Environment:

  • The typical work environment will either be in an EMPACT office, working indoors or working remotely from home.
  • Employees must be able to lift up to 15 pounds at times.