Job Description

EMPACT-SPC (Suicide Prevention Center), a member agency of La Frontera Arizona, is an industry leading non-profit organization dedicated to providing valued community services and resources for behavioral health counseling, crisis intervention, and suicide prevention since 1987. EMPACT-SPC is an EEO/AA employer.

As a member of the clinical team, completes assessment and service plan and implements services to consumers in accordance with their individualized service plan (ISP). Communicates and documents consumer’s progress toward their recovery. Coordinates and monitors rehabilitation-related services for consumers with serious mental illness.

Works with consumers who have been identified by the clinical team, utilizing the criteria set forth in implementing the IPRPT Boston University Model. Works in partnership with assigned RSA Vocational Rehabilitation Counselor, involved to assist consumers increase or maintain involvement in learning, working, living and social activities.

Skills / Requirements

1.  Works collaboratively with the clinical team to engage, educate, communicate, and coordinate care with consumer, their family, behavioral health, medical and dental providers, community resources and others in ensuring that all services prescribed in the individualized service plan are implemented.

2.  Utilize the Boston University Intensive Psychiatric Rehabilitation Program Team Approach (IPRPT) to assess consumer’s needs including living, learning, working, and social leisure goals and assist consumers on assigned caseloads to reach their desired role achievement in any or all of these environments.

3.  Provides supportive services including, but not limited to, the following:

·  Assistance in maintaining, monitoring and modifying covered behavioral health services;

·  Brief telephone or face to face interactions with a person, family or other involved party for the purpose of maintaining or enhancing a person’s functioning;

·  Assistance in finding necessary resources other than covered services to meet basic needs;

·  Serves as a point of contact and to ensure ongoing collaboration  including the communication of appropriate clinical information with other involved parties as appropriate and coordination of care with a person’s family, behavioral and general medical and dental health care providers, community resources, and other involved supports including educational, social, judicial, community and other State agencies;

· Ensures the provision of all covered services identified on the service plan; referrals to community resources as appropriate and coordination of care activities related to continuity of care between levels of care and across multiple providers, services and supports;

· Provides outreach and follow-up of services including, but not limited to, crisis and missed appointments to ensure adequate resources are available and in place;

· Participates in staffings, case conferences or other meetings with or without the person or his/her family participating;

· Screens and assesses all persons on caseload for financial entitlements (AHCCCS, SSI/SSD etc.); completes AHCCCS applications on all consumers on caseload meeting criteria;

· Provides transportation to consumer as appropriate and determined by the clinical team;

4. Collaborates with the person and his/her family or significant others to implement an effective service plan, explaining the available clinical options to the team, including the advantages and disadvantages of each option.

5. Maintains the person’s comprehensive clinical record, including documentation of activities performed as part of the service delivery process (e.g., assessments, provision of services, coordination of care, discharge planning).

6. Provides continuous evaluation of the effectiveness of treatment through the ongoing assessment of the person and input from the person and relevant others resulting in modification to the service plan as necessary.

7. Pursues best practice outcomes for person with mental illness including continuing education, employment, independent housing and community tenure.

8. Educates team members as the subject matter expert regarding rehabilitation and vocationally related issues and provides ongoing technical training and support to the team as requested or indicated including updates on available community resources, how to utilize the services of the co-located RSA/VR counselor or co-located vocational providers.

9. Conducts an “Orientation to Rehabilitation Services” monthly

10. Develops relationships with community employers, providers or other organizations to foster an increase in employment and meaningful community activity opportunities for consumers.

11. Provides individual and group guidance in identified areas of need as determined by assessments including, but not limited to, the IPRPT model utilizing the Readiness Assessment, Functional Assessment, and Skill Development Modules and tools. 

12. Assesses, documents, and provides the appropriate level of support and skill needed to assist the consumer to maintain or achieve their living, learning, social, leisure goals.

13. Provides continuous evaluation of the effectiveness of treatment through the ongoing assessment of the person and input from the person and relevant others resulting in modification to the service plan as necessary.


  • Bachelor's  degree in behavioral field or any combination education/experience that meets BHT requirements as stipulated by AZDHS/BHS required.
  • Must have 1 (One) year work experience in behavioral health, preferably providing vocational and/or rehabilitation services to adults diagnosed with a serious mental illness in an interdisciplinary clinical team environment.
  • Must have understanding and application of best practices in psychiatric rehabilitation.
  • Adequate computer and typing skills required.
  • Experience working with Outlook, Excel, Microsoft Word and Next Gen preferred.
  • Must have a valid AZ driver's license with no major infractions in the past three years.
  • Must have regular access to reliable transportation
  • Bi-lingual (Spanish) Diff per hour available.

Additional Requirements and Responsibilities:

  • Demonstrated ability to remain calm in crisis situations, work independently and cooperatively, recognize personal limitations, and relate positively and with empathy to all persons regardless of age, race, creed, gender or sexual orientation.
  • Maintain professional conduct consistent with ethical professional practice and the policies and procedures of the agency.
  • Maintain a professional demeanor and positive working relationships with internal and external team members, stakeholders, and community and business partners.
  • If driving while on agency time or on agency business, a valid Arizona driver license and appropriate liability insurance and approval for liability coverage with EMPACT - SPC’s liability insurance carrier is required. Out of state applicants must provide a 3 years of driving record upon hire.