Clinical Coordinator - Supervisor
La Frontera EMPACT-SPC (Suicide Prevention Center), a member agency of La Frontera Arizona, is an industry leading non-profit organization dedicated to providing valued community services and resources for behavioral health counseling, crisis intervention, and suicide prevention since 1987. We are an EEO/AA Employer.
**Sign-on incentives offered up to $5000 (amount varies with position)**
EMPACT-SPC is on the cutting edge in providing unconditional service to children and families. We offer many opportunities for professional development and growth. Our Children’s Services Department is constantly developing and enhancing programs to meet the needs of families in the community. We are currently looking for High Needs Clinical Coordinators (Supervisors) in both our Tempe and Glendale offices. As a Clinical Coordinator, you would assure the quality of services to clients, coordinating day to day operations of the program, and recommending and implementing changes that would improve the delivery of services. Provide direct service Coaching to assist High Needs Case Managers in high acuity situations, as well as training.
Skills / Requirements
- Assist manager with the administrative and clinical supervision of staff and interns. Evaluate staff and intern performance. Make recommendations to the Manager on personnel and staffing needs, as well as on changes that would improve service delivery. Provide instruction and training for staff, interns, and contract staff, in his/her respective discipline, as opportunities permit or as assigned by the Manager.
- Direct the overall productivity of the program and monitor individual staff, contractors , interns, work study staff and volunteer performance to meet productivity standards. Provide clinical services at least 25% of work week. For Coordinators who are also Master’s Level Therapists, those clinical services would be psychotherapy for the purpose of assessment, diagnosis, and treatment. Productivity standards are established annually, at a minimum.
- Direct the day-to-day operations of the program and be responsible for scheduling of meetings, services and staff time. Responsible for scheduling and facilitating ongoing regular supervision with staff, to include individual, group, and team. Provide coverage for positions supervised as needed.
- Provide for quality assurance of the program's service delivery including client chart and documentation. Monitor and maintain all client records in accordance with agency policies and procedures.
- Recommend to the Manager changes that would improve service delivery and for implementing changes and new programming as directed by the Manager.
- Clinical Coordinators will be required to work beyond scheduled work hours to complete required paperwork or to complete crisis stabilization tasks. Evening and night hours may be required. Clinical Coordinators will be required to provide rotations involving 24-hour availability.
- Ensure the continuity of care in providing comprehensive services and coordinates or facilitates communications with other departments of the agency.
- Develop, implement and maintain at least one clearly defined program area.
- Comply with and assure compliance by staff with the agency's standard of care for service delivery. Assist with Quality Management, Quality Assurance and Utilization Review.
- Master's degree in behavioral health related field is preferred.
- Independent licensure through AzBBHE is preferred.
- Adolescent development knowledge and crisis intervention experience is preferred.
- One year prior supervisory experience is preferred.
- Advanced knowledge and skill as it relates to the application of evidenced based treatment for trauma presentations.
- Five (5) years of prior community behavioral health work experience is preferred.
- Experience working with AHCCCS System of Care is preferred.
- Must possess valid AZ Driver's license with no major infractions for the past 39 months.
- Fingerprint clearance card required or you must be eligible to obtain one.
- Must be 21 years of age upon employment.
Additional Requirements and Responsibilities
- Demonstrated ability to remain calm in crisis situations, work independently and cooperatively, recognize personal limitations, and relate positively and with empathy to all persons regardless of age, race, creed, gender or sexual orientation.
- Maintain professional conduct consistent with ethical professional practice and the policies and procedures of the agency.
- Maintain a professional demeanor and positive working relationships with internal and external team members, stakeholders, and community and business partners.
- If driving while on agency time or on agency business, a valid Arizona driver license and appropriate liability insurance and approval for liability coverage with EMPACT - SPC’s liability insurance carrier is required. Out of state applicants must provide a 3 years of driving record upon hire.
- Staff members who provide direct client services must be at least 21 years old. Staff members who provide support services (administrative or clinical) must be at least 18 years old. All employees will have a minimum of a high school diploma or equivalent.
Full-time employees receive generous PTO days (15 days the first year), 10 paid holidays per year, 4 medical plans to choose from, 2 dental plans to choose from, Vision plan, option to enroll in 403(b) retirement plan, retirement allowance, company paid Life/AD&D and Long Term Disability and the option to enroll in additional Life and Short-term Disability and more.