Job Description

La Frontera EMPACT-SPC (Suicide Prevention Center), a member agency of La Frontera Arizona, is an industry leading non-profit organization dedicated to providing valued community services and resources for behavioral health counseling, crisis intervention, and suicide prevention since 1987. We are an EEO/AA Employer. 

We are looking for a full-time, bilingual Crisis Specialist based in our Tempe office for the Trauma Healing Services department. Responsibilities include providing office and community-based crisis de-escalation and brief supportive counseling to individuals and families affected by sexual and domestic violence. The position also facilitates group treatment services, provides personal advocacy, collaborates with victims on safety planning, provides risk assessments and appropriate interventions, and coordinates services with EMPACT-SPC case manager/advocate and agency staff. The position coordinates services with other behavioral health, law enforcement and public agencies as requested by the victim. On-call overnight component once per week.

Candidate must demonstrate ability to remain calm in crisis situations, work independently and cooperatively, and recognize personal limitations. Candidate must possess the ability to represent agency in professional manner. Candidate should have prior experience, which demonstrates ability to understand the needs of victims and their families, empower victims to make positive choices, and relate positively to all persons regardless of age, race, creed, gender, or sexual orientation. Spanish language ability required.

Essential Job Responsibilities: 

  • Provide direct in-home, in-office, in school and community based crisis services. These services will include but not be limited to crisis intervention and de-escalation, transportation, maintaining or establishing community stabilization, client support and/or supervision, parenting training, behavior management training and assistance, and provision and assistance in accessing appropriate community referrals. 
  • Ensure quality service delivery including clinical care and all associated documentation. Maintain all client records in accordance with agency policies and procedures. 
  • Provide comprehensive services to clients and assist in coordinating communication with other departments of the agency to accomplish continuity of care. Develop and maintain effective working relationships with all related state, community behavioral health, and contracting organizations.
  • Comply with the agency's standard of care for service delivery. Assist with Quality Management and Utilization Review as needed.
  • Perform job duties in a safe manner at all times; provide support for team members and perform cooperatively and professionally as part of a cohesive team. 
  • Will be required to oversee everyday functioning of department vehicles and to immediately report incidents involving damage or theft. May be required to do basic safety checks on vehicles (oil, tire air pressure, etc.). 
  • Will be required at times to work in potentially volatile situations and to react in a professional manner to crisis situations regardless of the nature of the environment or circumstances.


Other Duties and Responsibilities: Describe the other duties and responsibilities of this position.

  • This position receives a differential in pay, which is specific to this position only. The stated responsibilities accompany the position and the high-risk nature of the account for the differential.  
  • Will be required to be flexible in terms of shift location and to change location if requested at the beginning of the shift to better meet the needs of the department.
  • May be required to use "down time" for special projects to benefit Crisis and/or other departments within the agency.
  • Attend all required meetings and trainings, even if they fall outside of the regularly scheduled shift. Evening and night hours may be required.  Receive supervision each month from a Master's level clinical coordinator.  If department meetings or scheduled supervision is missed because of a crisis call, the specialist is required to reschedule the meeting to assure that all supervision requirements are met.
  • Will be required to work beyond his/her shift with no advanced warning if the crisis situation warrants or if required paperwork is not complete at the end of the shift. The Department Manager or Director of Programs must approve overtime associated with staying over shift.
  • May be required to use own personal vehicle if agency van is out of service or is unavailable. However, will not be required to transport clients in own vehicle.
  • Assist in providing guidance to new staff or Interns for intervention, documentation, and process flow

Skills / Requirements

  • Bachelors Degree in psychology, social work, or behavioral health related field is required.
  • Spanish language ability required.
  • Need knowledge of effective crisis interventions
  • Need comprehensive understanding of the effects of significant trauma and principles of Trauma-Informed Care. 
  • Need effective self-care within a potentially stressful client environment. 
  • Need understanding of community and agency resources with motivation to advocate for clients needs.
  • Requires ability to communicate clearly, facilitate public presentations and maintain timely clinical documentation.
  • Familiarity with Maricopa County community resources is preferred.
  • Demonstrated cultural competency through experience with diverse minority populations is preferred.
  • Fingerprint clearance card or eligible to qualify to obtain one.